1 / 17

CMS 319

CMS 319. http://www.utexas.edu/courses/spe319/CMS319.htm. The Communication Process. Chapter 1. Organizational Communication. Exchange of oral, nonverbal, and written messages among people working to accomplish common tasks and goals. Environment/Context. Feedback. Encoding. Decoding.

Anita
Download Presentation

CMS 319

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CMS 319 http://www.utexas.edu/courses/spe319/CMS319.htm

  2. The Communication Process Chapter 1

  3. Organizational Communication Exchange of oral, nonverbal, and written messages among people working to accomplish common tasks and goals

  4. Environment/Context Feedback Encoding Decoding External Noise (Code; channel) Encoding Decoding Feedback

  5. Reasons for Communication Failure • Inadequate information • Information overload • Poor quality information • Poor timing • Lack of feedback • Channel problems • Anxiety

  6. Scientific Management Scientific design of tasks Bureaucracy Classical Theories Emphasis: Rules, chain-of-command, structure Communication: Task-oriented, written Communication about: Production

  7. Human Relations Human Resources Humanistic Theories • Emphasis: Social, Employee needs • Communication: written, verbal • Communication about: Production, Maintenance • Emphasis: EEs as resources • Communication: written, verbal • Communication about: Everything

  8. Strategic Communication Chapter 2

  9. Strategic Communication • Maximize opportunities for effective communication • Goal Setting • Situational Knowledge • Communication Competence • Anxiety Management

  10. Situational Knowledge • Organizational structure • Organizational learning • On the job training • Politics • Climate

  11. Communication Competence • Message • Specific • Accurate • Honest

  12. Communication Competence • Networks • Downward • Upward • Horizontal • Grapevine • External

  13. Communication Channels • Richness • Feedback • Multiple cues • Language variety/shaping message

  14. Communication Channels • Selection: • Speed • Accuracy • Feedback • Appropriateness • Cost • Accountability • Acceptance

  15. Causes of Communicator Anxiety • Novelty • Formality • Subordinate Status • Conspicuousness • Lack of Skill • Past Experiences • Evaluation

  16. Effects of Communicator Anxiety • Viewed negatively by others • Seen as uncooperative • Seen as less competent • Less assertive • Perceived as less attractive

  17. Communicator Anxiety • Prepare and PRACTICE! • Warm up • Breathe • Relaxing Intro • Concentrate on Meaning

More Related