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CMS 319. http://www.utexas.edu/courses/spe319/CMS319.htm. The Communication Process. Chapter 1. Organizational Communication. Exchange of oral, nonverbal, and written messages among people working to accomplish common tasks and goals. Environment/Context. Feedback. Encoding. Decoding.

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cms 319

CMS 319

http://www.utexas.edu/courses/spe319/CMS319.htm

organizational communication

Organizational Communication

Exchange of oral, nonverbal, and written messages among people working to accomplish common tasks and goals

slide4

Environment/Context

Feedback

Encoding

Decoding

External Noise

(Code; channel)

Encoding

Decoding

Feedback

reasons for communication failure
Reasons for Communication Failure
  • Inadequate information
  • Information overload
  • Poor quality information
  • Poor timing
  • Lack of feedback
  • Channel problems
  • Anxiety
classical theories
Scientific Management

Scientific design of tasks

Bureaucracy

Classical Theories

Emphasis: Rules, chain-of-command, structure

Communication: Task-oriented, written

Communication about: Production

humanistic theories
Human Relations

Human Resources

Humanistic Theories
  • Emphasis: Social, Employee needs
  • Communication: written, verbal
  • Communication about: Production, Maintenance
  • Emphasis: EEs as resources
  • Communication: written, verbal
  • Communication about: Everything
strategic communication9
Strategic Communication
    • Maximize opportunities for effective communication
  • Goal Setting
  • Situational Knowledge
  • Communication Competence
  • Anxiety Management
situational knowledge
Situational Knowledge
  • Organizational structure
  • Organizational learning
  • On the job training
  • Politics
  • Climate
communication competence
Communication Competence
  • Message
    • Specific
    • Accurate
    • Honest
communication competence12
Communication Competence
  • Networks
    • Downward
    • Upward
    • Horizontal
    • Grapevine
    • External
communication channels
Communication Channels
  • Richness
    • Feedback
    • Multiple cues
    • Language variety/shaping message
communication channels14
Communication Channels
  • Selection:
    • Speed
    • Accuracy
    • Feedback
    • Appropriateness
    • Cost
    • Accountability
    • Acceptance
causes of communicator anxiety
Causes of Communicator Anxiety
  • Novelty
  • Formality
  • Subordinate Status
  • Conspicuousness
  • Lack of Skill
  • Past Experiences
  • Evaluation
effects of communicator anxiety
Effects of Communicator Anxiety
  • Viewed negatively by others
    • Seen as uncooperative
    • Seen as less competent
    • Less assertive
    • Perceived as less attractive
communicator anxiety
Communicator Anxiety
  • Prepare and PRACTICE!
  • Warm up
  • Breathe
  • Relaxing Intro
  • Concentrate on Meaning
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