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CMS 319. http://www.utexas.edu/courses/spe319/CMS319.htm. The Communication Process. Chapter 1. Organizational Communication. Exchange of oral, nonverbal, and written messages among people working to accomplish common tasks and goals. Environment/Context. Feedback. Encoding. Decoding.

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Cms 319 l.jpg

CMS 319

http://www.utexas.edu/courses/spe319/CMS319.htm



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Organizational Communication

Exchange of oral, nonverbal, and written messages among people working to accomplish common tasks and goals


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Environment/Context

Feedback

Encoding

Decoding

External Noise

(Code; channel)

Encoding

Decoding

Feedback


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Reasons for Communication Failure

  • Inadequate information

  • Information overload

  • Poor quality information

  • Poor timing

  • Lack of feedback

  • Channel problems

  • Anxiety


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Scientific Management

Scientific design of tasks

Bureaucracy

Classical Theories

Emphasis: Rules, chain-of-command, structure

Communication: Task-oriented, written

Communication about: Production


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Human Relations

Human Resources

Humanistic Theories

  • Emphasis: Social, Employee needs

  • Communication: written, verbal

  • Communication about: Production, Maintenance

  • Emphasis: EEs as resources

  • Communication: written, verbal

  • Communication about: Everything



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Strategic Communication

  • Maximize opportunities for effective communication

  • Goal Setting

  • Situational Knowledge

  • Communication Competence

  • Anxiety Management


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    Situational Knowledge

    • Organizational structure

    • Organizational learning

    • On the job training

    • Politics

    • Climate


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    Communication Competence

    • Message

      • Specific

      • Accurate

      • Honest


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    Communication Competence

    • Networks

      • Downward

      • Upward

      • Horizontal

      • Grapevine

      • External


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    Communication Channels

    • Richness

      • Feedback

      • Multiple cues

      • Language variety/shaping message


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    Communication Channels

    • Selection:

      • Speed

      • Accuracy

      • Feedback

      • Appropriateness

      • Cost

      • Accountability

      • Acceptance


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    Causes of Communicator Anxiety

    • Novelty

    • Formality

    • Subordinate Status

    • Conspicuousness

    • Lack of Skill

    • Past Experiences

    • Evaluation


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    Effects of Communicator Anxiety

    • Viewed negatively by others

      • Seen as uncooperative

      • Seen as less competent

      • Less assertive

      • Perceived as less attractive


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    Communicator Anxiety

    • Prepare and PRACTICE!

    • Warm up

    • Breathe

    • Relaxing Intro

    • Concentrate on Meaning


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