The Changing Face of Data Quality Within VHA. Presented by: Elizabeth Franchi, Director, HDI, Data Quality Program Sara Temlitz, Business Product Manager, HDI, Data Quality Program Jackie Houston, Identity Management Data Quality (IMDQ) Program Manager. Topics of Discussion.
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The Changing Face of Data Quality Within VHA
Elizabeth Franchi, Director, HDI, Data Quality Program
Sara Temlitz, Business Product Manager, HDI, Data Quality Program
Jackie Houston, Identity Management Data Quality (IMDQ) Program Manager
Data Quality Program Overview
The Veterans Health Administration (VHA) Data Quality Program:
Information is an enterprise-wide business asset and resource;
Decision-making and business planning are based on information which is derived from data;
Technical and business strategy are connected;
Technology plays a supportive role in the data quality process;
Data governance and stewardship programs formalize accountability and management responsibilities for data;
Management of data is a method to achieve the data quality needed to support the delivery of health care.
Develop and manage programs for continuous data quality improvements
Provide guidance and consultation to Lines of Business
Manage data quality activities in support of VHA’s business
VHA’s data steward for Patient Identity Data ensuring the availability of the longitudinal health record across our enterprise and with other business partners, like DoD
Support VHA EHR integrity within the MPI and other applications
Subject matter expert for selected national VHA reference tables
Serves as key member of domain action teams and other VHA committees
Health Data and Informatics
Oversight & Support
Profiling & Analysis
Education & Training
Reduction of inconsistent, inaccurate incomplete and/or untimely data to provide higher quality data that better meets business needs;
Coordinated data quality efforts within VHA; collaboration and participation in enterprise efforts;
Authoritative and participative data governance structure with business community involvement; and
Common data quality principles and best practices including resolution processes.
VHA Planning Strategy
Data Quality Goal
VHA Planning Strategy
Data Quality Goal
DQ 1: Improve the comprehensiveness,
timeliness, consistency, and accuracy of VHA
data for clinicians, researchers, administrators,
veterans, sharing partners and lines of business.
18.104.22.168 Work with management
And decision bodies to establish
And formalize enterprise-wide
1.1 Support excellence in
through a comprehensive
VHA Data Quality Program.
22.214.171.124 Define governance
1.1.1 Establish and maintain
DQ governance structure…
including stakeholders, roles,
126.96.36.199 Establish a
mechanism to collect data
quality analysis and
for each domain/system.
188.8.131.52 Implement and
maintain VHA Data
184.108.40.206 Identify and define
roles and responsibilities
of DQ stakeholders
Including field reps.
DQ 3: Maintain and ensure the integrity of
Patient identity for health care delivery,
management and patient safety (PS).
of duplicate patient records,
catastrophic edits and other
Maintain and improve
Participate as IdM
Stewards in MPI, Person
and Toolkit UAT.
Provide IdM stewardship
input to Identity
And Use Cases.
Patient Safety incident
reviews related to
of PS incidents to
identify systemic DQ
Data Quality Program Activities
From the mission - Providing comprehensive and accurate VHA data for clinicians, administrators, veterans, sharing partners and business stakeholders.
VHA is recognized as a leader in the world of electronic health records
“VHA’s integrated health information system, including its framework for using performance measures to improve quality, is considered one of the best in the nation.”
Develops clinical data quality guidance and operating policies for VHA. Establishes and maintains mechanism to identify, resolve and monitor clinical data quality opportunities.
Responsible for integrity of patient identity data within Master Patient Index (MPI). The Identity Management Data Quality (IMDQ) team supports VHA site personnel and is the primary liaison with the MPI.
The Identity Management Stewardship Program is responsible for the business stewardship of identity data as part of the electronic health record within VHA. A major component of this program is the Identity Management Data Quality (IMDQ) team, which provides specific stewardship for the data required to link patient identities to their related information in VHA and other systems. The team is responsible for the data integrity and business analytics support of VHA’s Master Patient Index (MPI), the unique identifier system for all patient records within VHA.
Jane Q. Doe
John Q. Doe
Common Causes of a Catastrophic Edit
Establishes and formalizes accountability for the characteristics and management of VHA data and ensures business stakeholders fully participate in decision-making regarding data essential to them.
* Emerging program; not yet fully staffed
Ensures business stakeholder DQ requirements are identified and communicated;
Liaison for data quality issues between business groups, technical communities and the DQ program.
The Business Product Management Program ensures that business stakeholder data quality requirements are identified and communicated through appropriate processes, and monitors progress to ensure business needs are met. This Program serves as a liaison between business stakeholder groups, technical communities and the Data Quality Program in issues related to data quality, including those involving identity management.
Identity Management Data Quality
Administrative Data Quality Council
Beth Franchi, Director, VHA Data Quality Program(414) 389-4191Elizabeth.Franchi2@va.govSara Temlitz, Business Product Manager(414) 389-4192Sara.Temlitz@va.govJackie Houston, Identity Management Data Quality Program Manager(205) 554-3449Jackie.Houston@va.gov