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Student Finance England Update HE Advisers’ Day Katy Barge Student Finance Consultant South West Region PowerPoint PPT Presentation


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Student Finance England Update HE Advisers’ Day Katy Barge Student Finance Consultant South West Region. Agenda. The Student Finance Service 09/10 and 10/11 Practitioner Resources Online Demonstration. Annual Cycle Changes. HE finance. Applications for student finance. Research.

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Student Finance England Update HE Advisers’ Day Katy Barge Student Finance Consultant South West Region

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Student Finance England UpdateHE Advisers’ DayKaty BargeStudent Finance ConsultantSouth West Region


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Agenda

  • The Student Finance Service 09/10 and 10/11

  • Practitioner Resources

  • Online Demonstration


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Annual Cycle Changes

HE finance

Applications for student finance

Research

Y12 ends Summer Y13: Autumn Winter Spring Summer Start HE

Applications for HE places

Research

HE choice


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Key Changes 2009/10

  • Links with UCAS application process

  • Enhanced Student Finance Calculator

  • Introduction of Prior Year Tax for all customers

  • Improvements to paper application & online service

  • Simplified Evidence Requirements


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2010/11 Policy Developments

  • Full-time support for living costs and targeted support maintained at 2009/10 levels

  • Full-time tuition fees increased by 2.04% to £3,290 max


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2010/11 Policy Developments

Initial Teacher Training (PGCE etc)


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2010/11 Service Enhancements

  • Service launch 17 December 2009 for new students

  • Returning students re-apply from January 2010

  • New functionality from 2010

    • Enhanced Student Finance Service

    • Enhanced returner process

    • Online demonstration


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Application Process

  • Care leavers

  • Application deadlines

  • Choice of course and/or institution

  • Supporting evidence

  • Bank details

  • Term time address


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Key Messages

  • Minimal policy change

  • Streamlined application process

  • Improved customer experience

  • Extending future links with UCAS, HMRC and IPS

  • Improved SMS service


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Practitioners Resources

  • Practitioner pack

  • Practitioner website

  • Practitioner Helpline Team

  • Literature & Guidance

  • Student Finance Consultants


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Partnership Work in 2009

Update Sessions on …

Finance packages

Resources

New services


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Online support


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Telephone support


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Applicants tend to underestimate the amount of student financial

support for which they will be eligible. Some of them arrive at key HE

decisions having accessed very little information and having cursorily

discounted certain options.

Source: The Role of Finance in the Decision-making of Higher Education Applicants

and Students (Dept. for Business Innovation & Skills, Jan 2010)


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My Information and Guidance

Student Finance Calculator

My Application

My Payment

My Repayment

What could I get ?

What will I actually get ?

When will I get paid ?

When will I repay it ?

Manage Measure Improve

Design

Design

Customer Journey


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Student Finance Calculator

  • www.direct.gov.uk/studentfinancecalculator

  • Basic non-means tested estimate

  • Create and compare estimates for up to 5 different universities and courses

  • Can save and send a copy of the estimate via email

  • Estimate enables student to make a more informed choice


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Online Application Process

Three resources for helping students apply online:

Mock walkthrough

Video clips

PowerPoint presentation


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