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Service-Enriched Housing: Curran House. Presented by: Quyen Le Social Worker/Site Coordinator Tenderloin Neighborhood Development Corporation. Curran House. New Construction Family Housing 67 Units Types of Units: studios, 1, 2, 3-bedrooms

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service enriched housing curran house

Service-Enriched Housing: Curran House

Presented by: Quyen Le

Social Worker/Site Coordinator Tenderloin Neighborhood Development Corporation

curran house
Curran House
  • New Construction Family Housing
  • 67 Units
  • Types of Units: studios, 1, 2, 3-bedrooms
    • 14 studios, 15 1-br units, 14 2-br units, 24 3-br units
  • Laundry, rooftop garden, community room, backyard area, office space
tenant population
Tenant Population
  • Total Population: 194 tenants, 115 adults, 79 children
  • Family, couples, individuals
  • Multi-generation families, single parent families, two parent families
    • Family size – many have 2 or 3 children
  • Racial Diversity
    • 10% African American, 21% Caucasian, 41% Asian, 3% Native American, 2% Pacific Islander, 23% Other
tenant population1
Tenant Population
  • Languages Spoken
    • English, Spanish, Vietnamese, Cantonese, Russian, Hindi
  • Income
    • AMI Distribution
      • 100 % below 50% of AMI
      • 43% below 45%AMI
      • 57% below 30% AMI
    • Average Income = $26,126 (as of 1/22/07)
    • Sources of Income (per tenant)
      • Fixed Income
      • Employment
      • Mixed Income
affordable housing
Affordable Housing
  • Below Market Rate Rents, with income limits
    • $765; $893; $995; $1137
  • Rent as Percentage of Tenant Income
    • 29% of tenants have rents at 0-30% of their income
    • 66% at 30%-50% of income
    • 5% at over 50% of income (as of 4/06)
affordable housing1
Affordable Housing
  • Subsidies – Rent is 30% of income
    • Shelter Plus Care – 10 units set-aside for tenants
    • Section 8 – 19 units (16 project-based)
  • Characteristics
    • Housing for low-income populations who need affordable housing
    • Services needed for tenants to retain their housing
    • Services to improve tenants’ quality of life and help tenants achieve their goals
    • Connect tenants to services in the community
staff on site
Staff On-site
  • Property Management
    • General Manager, Administrative Assistant, Desk Clerk, Maintenance, Night Supervisor
  • Support Services
    • Social Worker
service model how services are delivered
Service Model: How Services Are Delivered
  • Case Management
    • Assessment, Individualized Service Plans, Goal Setting
  • Information, Referral, and Linkage to Community Based Services
  • Service Coordination
  • Supportive Counseling
service model how services are delivered1
Service Model: How Services Are Delivered
  • Participation in Services is Voluntary
    • client-centered services
  • Confidentiality
  • Outreach is an important tool
    • in person, by letter, bulletin boards, posting flyers in the building
  • Relationship building, engagement, awareness of tenants’ well-being
service model how services are delivered2
Service Model: How Services Are Delivered
  • Partnerships with Community Based Agencies
    • Rent assistance, citizenship preparation class, health fair, food bank, mental health
  • TASP – Tenderloin After-School Program
    • Free to the community
    • Age:  Ranging from 5-18 years of age
    • TNDC Tenants: 25% of participants live in TNDC owned buildings
    • 85% of the children and their families served live in the neighborhood
service goals
Service Goals
  • Housing Stabilization and Retention
    • Outreach: late rent payment, 3-day notices, nuisance behavior, lease violations, eviction prevention
    • Develop Plan of Action
  • Promotion of Tenant Self-Esteem, Independence, and Self-Sufficiency
  • Promotion of Supportive Community
    • Community-Building
service needs utilization
Service Needs & Utilization
  • Rent assistance, eviction prevention
  • Child care, family support, parenting,
  • Educational issues, children with disabilities
  • Child welfare, family reunification & stabilization
service needs utilization1
Service Needs & Utilization
  • Family relationships, domestic violence
  • Health & mental health, disability
  • Substance abuse & recovery
  • Employment
  • Crisis intervention
  • General support
service needs utilization2
Service Needs & Utilization
  • Formerly Homeless Families v. Low Income Families
    • Disability/Needs
    • Service History
    • Linkage to Community Agencies
    • History of Homelessness
      • housing stabilization is critical
  • Services provided to 88% of tenant population
  • 35-40% of tenants have high utilization rates
partnership with property management
Partnership with Property Management
  • Weekly team meetings
  • Referral and extensive outreach
  • Incident reports & 3-day notices
  • Nuisance behavior & lease violations
  • Rent issues
  • Well checks
  • Payment Plans
  • Pager System
community building
Community Building
  • Food Pantry
    • Tenant volunteers
  • Holiday Celebrations, Holiday Food Bags
  • Cultural Events
  • Movies, Fun activities
  • Health Fair
  • Workshops
  • Monthly Resident Meetings
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