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Service-Enriched Housing: Curran House. Presented by: Quyen Le Social Worker/Site Coordinator Tenderloin Neighborhood Development Corporation. Curran House. New Construction Family Housing 67 Units Types of Units: studios, 1, 2, 3-bedrooms

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Service enriched housing curran house

Service-Enriched Housing: Curran House

Presented by: Quyen Le

Social Worker/Site Coordinator Tenderloin Neighborhood Development Corporation


Curran house
Curran House

  • New Construction Family Housing

  • 67 Units

  • Types of Units: studios, 1, 2, 3-bedrooms

    • 14 studios, 15 1-br units, 14 2-br units, 24 3-br units

  • Laundry, rooftop garden, community room, backyard area, office space


Tenant population
Tenant Population

  • Total Population: 194 tenants, 115 adults, 79 children

  • Family, couples, individuals

  • Multi-generation families, single parent families, two parent families

    • Family size – many have 2 or 3 children

  • Racial Diversity

    • 10% African American, 21% Caucasian, 41% Asian, 3% Native American, 2% Pacific Islander, 23% Other


Tenant population1
Tenant Population

  • Languages Spoken

    • English, Spanish, Vietnamese, Cantonese, Russian, Hindi

  • Income

    • AMI Distribution

      • 100 % below 50% of AMI

      • 43% below 45%AMI

      • 57% below 30% AMI

    • Average Income = $26,126 (as of 1/22/07)

    • Sources of Income (per tenant)

      • Fixed Income

      • Employment

      • Mixed Income


Affordable housing
Affordable Housing

  • Below Market Rate Rents, with income limits

    • $765; $893; $995; $1137

  • Rent as Percentage of Tenant Income

    • 29% of tenants have rents at 0-30% of their income

    • 66% at 30%-50% of income

    • 5% at over 50% of income (as of 4/06)


Affordable housing1
Affordable Housing

  • Subsidies – Rent is 30% of income

    • Shelter Plus Care – 10 units set-aside for tenants

    • Section 8 – 19 units (16 project-based)

  • Characteristics

    • Housing for low-income populations who need affordable housing

    • Services needed for tenants to retain their housing

    • Services to improve tenants’ quality of life and help tenants achieve their goals

    • Connect tenants to services in the community


Staff on site
Staff On-site

  • Property Management

    • General Manager, Administrative Assistant, Desk Clerk, Maintenance, Night Supervisor

  • Support Services

    • Social Worker


Service model how services are delivered
Service Model: How Services Are Delivered

  • Case Management

    • Assessment, Individualized Service Plans, Goal Setting

  • Information, Referral, and Linkage to Community Based Services

  • Service Coordination

  • Supportive Counseling


Service model how services are delivered1
Service Model: How Services Are Delivered

  • Participation in Services is Voluntary

    • client-centered services

  • Confidentiality

  • Outreach is an important tool

    • in person, by letter, bulletin boards, posting flyers in the building

  • Relationship building, engagement, awareness of tenants’ well-being


Service model how services are delivered2
Service Model: How Services Are Delivered

  • Partnerships with Community Based Agencies

    • Rent assistance, citizenship preparation class, health fair, food bank, mental health

  • TASP – Tenderloin After-School Program

    • Free to the community

    • Age:  Ranging from 5-18 years of age

    • TNDC Tenants: 25% of participants live in TNDC owned buildings

    • 85% of the children and their families served live in the neighborhood


Service goals
Service Goals

  • Housing Stabilization and Retention

    • Outreach: late rent payment, 3-day notices, nuisance behavior, lease violations, eviction prevention

    • Develop Plan of Action

  • Promotion of Tenant Self-Esteem, Independence, and Self-Sufficiency

  • Promotion of Supportive Community

    • Community-Building


Service needs utilization
Service Needs & Utilization

  • Rent assistance, eviction prevention

  • Child care, family support, parenting,

  • Educational issues, children with disabilities

  • Child welfare, family reunification & stabilization


Service needs utilization1
Service Needs & Utilization

  • Family relationships, domestic violence

  • Health & mental health, disability

  • Substance abuse & recovery

  • Employment

  • Crisis intervention

  • General support


Service needs utilization2
Service Needs & Utilization

  • Formerly Homeless Families v. Low Income Families

    • Disability/Needs

    • Service History

    • Linkage to Community Agencies

    • History of Homelessness

      • housing stabilization is critical

  • Services provided to 88% of tenant population

  • 35-40% of tenants have high utilization rates


Partnership with property management
Partnership with Property Management

  • Weekly team meetings

  • Referral and extensive outreach

  • Incident reports & 3-day notices

  • Nuisance behavior & lease violations

  • Rent issues

  • Well checks

  • Payment Plans

  • Pager System


Community building
Community Building

  • Food Pantry

    • Tenant volunteers

  • Holiday Celebrations, Holiday Food Bags

  • Cultural Events

  • Movies, Fun activities

  • Health Fair

  • Workshops

  • Monthly Resident Meetings


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