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Sales and service automation by Acuiti Labs

Acuiti Labs deployed a cloud-based sale & service automation solution i.e. C4C (cloud for customer) for a business. They were facing a problem where the existing CRM (on-premise) was not scalable to meet business needs. Learn how we helped them in solving the issue. <br>Contact us:<br>e: info@acuitilabs.co.uk <br>t: 44 (0)20 7101 9405<br>w: www.acuitilabs.co.uk<br>

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Sales and service automation by Acuiti Labs

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  1. AcuitiLabs Sales & Service Automation – Acuiti Labs www.acuitilabs.co.uk Nov 2019

  2. Introduction About Acuiti Labs – Acuiti Labs is a Digital Transformation company that solve business digital challenges using innovative technologies to assist clients’ digital transformation agenda. Acuiti Labs is proud to be SAP Partners, deploying cloud-based technologies. Sales and Service Automation– Acuiti Labs deployed a cloud-based sale & service automation solution i.e. C4C (cloud for customer) for a business. They were facing a problem where the existing CRM (on-premise) was not scalable to meet business needs. www.acuitilabs.co.uk

  3. The challenges that were faced: • 1. Existing CRM (on-premise) was not scalable to meet business needs. • 2. Existing system had no support for multiple channels, inaccurate analytics and no access to application in mobile or offline mode. www.acuitilabs.co.uk

  4. How Acuiti labs resolved the challenges • 1. Deployed a cloud-based sales & service automation solution i.e. C4C (cloud for customer). • 2. C4C enabled real-time lead scoring, centralized account and opportunity management. • 3. Supported multiple channels depending on type of customers with real-time analytics. • 4. Helped to deliver right product at right place with application mobility support and improved visit planning. www.acuitilabs.co.uk

  5. Solution Architecture www.acuitilabs.co.uk

  6. Benefits offerd • 1. Support for customers anytime, anywhere through free mobile app (device-agnostic) & with offline capabilities. • 2. Get predictive insight into customer needs and a complete 360-degree view of the customer. • 3. Automated work distribution, email-integration and deals management. • 4. Intelligent, Omnichannel ticketing capabilities and enhanced productivity tools for service agents www.acuitilabs.co.uk

  7. ACUITI LABS Thank you Acuiti Labs 1 Fore Street, London EC2Y 9DT e: info@acuitilabs.co.uk t: +44 (0)20 7101 9405 w: www.acuitilabs.co.uk www.acuitilabs.co.uk

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