Ten Ingenious Ways You Can Do With Aavaz PBX

1. Ten Ingenious Ways You Can Do with Aavaz PBX. VoIP business phone system Modern PBX technology is gaining popularity because it provides businesses with various PBX features while remaining cost-effective. Rather than using an expensive traditional PBX system with limited features, a modern PBX system allows users to work with various PBX features from virtually any location on the planet. In this blog, we'll look at ten ways to boost your company's productivity with PBX features. 5 Standard PBX Features

2. 1.Automated Attendant Virtual receptionist The automated attendant is an important feature of any PBX system, as it acts as a virtual receptionist. It directs customer calls to various departments, enabling voice mailboxes, adding extensions to your PBX network, and efficiently managing high call volumes during peak hours. 2.Call Forwarding Call forwarding Automatic call forwarding to various destinations within your PBX network is a feature of a well-designed PBX system. If a customer cannot reach a specific customer support team, their calls are forwarded to predetermined phone numbers. This feature is crucial because it guarantees that no customer calls go unanswered.

3. 3.Configurability Configurable PBX system The ability to customize your PBX system to your company's profile and customer needs is the best way to optimize your PBX system. It's critical to easily configure call attendant menus, schedule events, on-hold messaging, greeting messages, and other features. These customizations are important in making your customers feel important and providing them with more information about your business. Streamlining the internal call process saves

4. seconds on each call, translating to significant productivity gains when dealing with thousands of calls per year. 4.Voicemail Voicemail- your additional service When your customers need help, but it's after business hours, voicemail takes over the task of logging calls and messages. Rather than losing that customer's business, voicemail allows customers to leave a message that you can access from anywhere and follow up once the business reopens the next day.

5. 5.Conference Calling Conference calling- for effective communication A powerful but underutilized feature of PBX is conference calling. With this feature, you communicate with a large group of people in real-time over a video call rather than sending a series of emails to your staff to discuss an important topic. If you've invested in a PBX system but aren't taking advantage of this feature, you're wasting both your own and your employees' time. 5 Advanced PBX Features

6. 1.Consolidation Consolidate into an easy-to-use system This popular advanced PBX feature performs the function of combining all of your telecommunication’s devices into a single, easy-to-use system. Consolidating feature connects all of your office devices and sends you messages on the best device for you based on your availability. Consolidation allows you and your team to work virtually anywhere while still having access to all PBX's unique features, such as line extensions, call forwarding, and more.

7. 2.Email Integration Email integration for better understanding your customers Modern PBX systems integrate with email clients to retrieve contact information for customers with whom you're on the phone. The customer's name and phone number are automatically matched with existing records in your email contact database when a call is received. Their complete customer profile is displayed on the screen. This allows your reps to understand better who they're dealing with and how to meet their needs better.

8. 3.Call Routing Call routing based in caller importance Calls are routed based on caller importance, waiting time, time of day, and other factors, depending on the pre-programmed settings. The importance of caller mapping in a call routing scheme cannot be overstated. For example, if your highest-paying client needs technical assistance, having them wait in the standard customer queue is not a good idea.

9. 4.Personnel Locator Personnel locator for an effective mobile workforce You can keep track of where your employees last interacted with the system using PBX's advanced feature, personnel locator. You can use the information to pinpoint their exact location. Big businesses are incorporating this feature to ensure that they have a fully functional mobile workforce.

10. 5.Business Intelligence Integration Integrating business intelligence with the PBX system Integrating business intelligence with the PBX system allows for more efficient and targeted customer service. This provides reps with immediate background information about the customer, including their history with the company, previous issues, and whether they have been flagged as an important or problematic customer. You can better serve your customers and predict which products or services they might be interested in by integrating real-time accessible business intelligence data. Easily optimize your PBX system to improve your business's efficiency, customer relations, and profitability by using some standard and advanced PBX features. If you are considering investing in a cloud-based PBX system, contact Aavaz PBX. Aavaz PBX is a one-stop-shop for all of your company's current and future communication needs.